Returns | Mega Wholesale Hub

QUICK RETURNS

Follow the simple steps below in how to return your unwanted item.

1. Register your return

Click HERE to start your return.

2. Post your return

Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.

3. We'll do the rest

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

*Please note that in order for a return to be eligible, it must be in pristine condition and raised within 60 days of receipt. You can read our extended Return Policy below for full Terms & Conditions

Return Policy FAQs

On Returns Policy outlines the conditions under which you can return an item or request a refund. Please see our full returns policy for details.

If any product you purchase is damaged, destroyed, faulty, or incorrect when delivered to you please contact us directly within 24 hours of receiving an order.

You can return products for various reasons such as defective product, damage during transportation, or if you are not satisfied with your purchase. See our returns policy for specific situations.

No items will be returned, such as personal or medical supplies, perishable items, and digital downloads.

Please contact our support team to initiate the return process. They will guide you through the recovery process and give you the necessary advice.

Some returns may be subject to a returns fee depending on the product or reason for return.

Refunds are typically issued through the same payment method used for the purchase.

The time it takes to process a refund may vary depending on your payment method and financial institution. Generally, refunds are processed within 10 to 15 business days from the date of confirmation.

Some products may be eligible for exchanges. Contact our customer support team to inquire about product exchanges and their availability.

Return shipping costs are typically the responsibility of the customer unless the return is due to a product defect or an error on our part.

You can track the status of your return by contacting our customer support team or by logging into your account on our website, if applicable.

If you are shipping an item, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

QUICK RETURNS

Follow the simple steps below in how to return your unwanted item.

1. Register your return

2. Post your return

3. We'll do the rest

Return Policy FAQs

What is your return policy?

How long do I have to return a product?

Can I return the product for any reason?

Which products cannot be returned?

How to start return?

Are there fees on returns?

How will I receive my refund for a returned item?

How long will it take to receive my refund?

Can I exchange a product instead of requesting a refund?

Do you cover return shipping costs?

How can I track the status of my return?

What should I do if my returned item is lost or damaged during return shipping?